What Internet speeds can be captured?
The 100 series OvrC Hub can accurately capture ISP download speeds of up to 80 Mbps. Anything higher will be shown as 80+ Mbps. Our second generation of hardware, coming in 2017, will capture higher speeds.
The product page says it supports a certain standard protocol, but I don’t see that additional info for a product that I know supports this protocol. Why is this?
This works for devices that are compliant with the standard protocol specifications. If the manufacturer did not implement the protocol to the standards spec, it won’t show up.
The product page says it supports a certain manufacturer, but I don’t see any additional information on OvrC. Why is this?
We’ve worked on enabling all the known protocols that are implemented in the manufacturer’s products, but there might be legacy protocols we missed based on the model of the device. If you observe any of these, please submit an email to email@example.com
Can I transfer a Pro license from one location to another? I want to test it first.
No, this is not available today. Once activated, the Pro service is non-transferable between locations. Please be sure to activate OvrC Pro and install the Hub at the location you want it to ultimately live in, because you will not be able to move it.
Does OvrC Pro work without any other SnapAV products?
Technically, yes – but we’ve designed it in a way where once you use OvrC Pro with SnapAV connected products, the features are enhanced both ways. For example, the granular troubleshooting information on the Location Dashboard, such as number of firmware updates, wireless client signal strength, router client table, are all available only when you use SnapAV products. Vice versa, the capability to access the local UI of SnapAV products becomes much more reliable when you have OvrC Pro on site as it uses the Hub’s technology.
What is the difference between OvrC and OvrC Pro?
OvrC allows you to remotely monitor and manage SnapAV connected products, while OvrC Pro extends those capabilities to everything else on the network, including non-SnapAV products, control system processors, LAN performance, and ISP speeds.
Is the OvrC Hub using Raspberry Pi?
Yes, the 100 series OvrC Hub is based on the latest model, Raspberry Pi 3 Model B. Rest assured, we have taken the Raspberry Pi 3 through our rigorous testing to ensure that we are delivering a solid product.
Can I monitor Zigbee devices on a Control 4 network using OvrC Pro?
Yes, with Hub firmware v220.127.116.11 and above, you can monitor Control4 Zigbee and Z-wave devices on OvrC.
To use a OvrC Hub, do I have to have OvrC Pro?
Yes, the OvrC Hub can only be claimed and used at an OvrC location that has been activated with OvrC Pro.
My Internet speed results seems different compared to other tests. What’s going on?
There are no industry standards on how to measure ISP speed tests, so all the different speed test services use slightly different formulas. In addition, the speed results will vary based on what is happening on the network, both externally and locally, at the exact time the speed test was ran. For example, if you are streaming 4K video during a speed test, it will look much different than when little bandwidth is being consumed.
If you have ISP speeds over 100 Mbps, we found that it is best to install the OvrC Hub behind a managed switch to get the most accurate readings.
What are the four USB ports used for?
We are not currently using the USB ports, but we included it for future use cases.
Setup & Installation
Where do you recommend installing the OvrC Hub?
We found that it is best to install the OvrC Hub behind a managed switch to get the most accurate ISP speed readings. Some routers recognize that the OvrC Hub is not a gigabit device, and thus, limits the bandwidth to it. This makes the ISP speed tests inaccurate. When you install the Hub behind a managed switch, it eliminates this behavior.
What is the default Username and Password of the OvrC Hub’s local UI?
The default username and password is ovrc / ovrc.
Could the OvrC Hub be powered via PoE?
No, today the OvrC Hub could only be powered using an external power supply included in the box.
The Web Connect functionality doesn’t seem to work for me on my web browser. What’s wrong?
This functionality requires that the pop-up blocker is turned off on your web browser. Please check your web browser settings and try again.