All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
Ordering and Shipping
Orders for all products can be done via Aisle8’s website, over the phone, or by purchase order fax. Aisle8 uses FedEx Ground for all shipments up to 450 lbs. and FedEx Freight for shipments above 450 lbs. Some products must ship via FedEx Freight, regardless of weight – call your rep for more information. Orders of more than $1000 qualify for free shipping (48 contiguous states only). These orders may be shipped via FedEx Ground or FedEx Freight at Aisle8’s discretion. All furniture qualifies for free shipping, unless otherwise indicated (48 contiguous states only). Free shipping on orders of more than $1000 does not include express shipping services such as Overnight or 2nd Day. Merchandise that is being picked up directly from the local warehouse can be picked up according to the following schedules - Charlotte: Mon-Fri 7:30am - 8:00pm. Fresno: Mon-Fri 7:30am - 5:00pm. Dallas: Mon-Fri 8:00am - 5:00pm. Warehouse pick ups must be paid for in full before any product will be released. Any merchandise returned to the warehouse must be accompanied by a Return Authorization number from an Aisle8 Sales Representative.
Order Cutoff Times
Charlotte, NC Warehouse: Orders placed by 7:00pm EST will be shipped the same day. Orders shipping via Freight should be placed before 4:00pm EST to guarantee same-day shipping. Pick up hours are from 6:00am - 8:00pm.
Dallas, TX Warehouse: Orders placed by 6:00pm Central Time will be shipped the same day. Orders shipping via Freight should be placed before 4:00pm CST to guarantee same-day shipping. Pick up hours are from 7:30am - 7:00pm.
Fresno, CA Warehouse: Orders placed by 5:00pm Pacific Time will be shipped the same day. Orders shipping via Freight should be placed before 4:00pm PST to guarantee same-day shipping. Pick up hours are from 7:30am - 5:30pm.
| ||Charlotte, NC ||Dallas, TX ||Fresno, CA |
|FedEx Ground ||7 pm EST ||6 pm CST ||5 pm PST |
|FedEx Express ||7 pm EST ||6 pm CST ||5 pm PST |
|FedEx Freight ||4 pm EST ||4 pm CST ||4 pm PST |
|Sales and Customer Service ||M-F 8 am – 8 pm EST |
|M-F 7 am – 7 pm CST |
|M-F 5 am – 5 pm PST |
|Technical Support ||M-F 8 am - 8 pm EST |
|(see Charlotte Hours) ||(see Charlotte Hours) |
|Pick-Up Service ||M-F 6 am – 8 pm EST ||M-F 7:30 am – 7 pm CST ||M-F 7:30 am – 5 pm PST |
|Counter Sales |
(Ordering at the Warehouse)
|M-F 8 am – 6 pm EST ||NONE ||NONE * |
*Orders must be placed prior to warehouse pick-up
Fedex Ground Transit Times
Partner Registration, Payment Terms and Conditions
A company interested in becoming a registered partner for Aisle8 must complete the simple application and verification process either through our website or phone screen with an Aisle8 Account Representative. Credit terms can be discussed with an Account Representative at the time of registration and are based on either established credit reports or spending levels with Aisle8. All terms are net 30 days unless otherwise stated. Accounts more than 10 days past due will be placed on hold. Aisle8 reserves the right to send any account more than 30 days past due to a credit collections agency for payment or seek repayment though the litigation process. These accounts will be reported to the credit bureau and may be subject to additional legal and attorney fees. Aisle8 reserves the right to cancel any account that is placed on hold twice in one calendar year. Aisle8 does not allow for C.O.D accounts, but does accept all major credit cards and checks. A fee of $35.00 will be charged for any insufficient funds checks returned and the account will be placed on hold. Failure to rectify an insufficient funds check within 15 days of notice is subject up to three times the amount of the check (with a minimum damage charge of $100.00 and a maximum of $500.00). Aisle8 will assess a 2% late fee per month on all late payments.
All Aisle8 products (excluding clearance and discontinued products) can be returned within 60 days of purchase. Aisle8 will reimburse the purchase price plus shipping charges to return any product that does not meet our 100% Satisfaction Guarantee. Aisle8 will not reimburse shipping costs on products returned due to order error or surplus. "Non Defective" merchandise can be returned after 60 days at the dealer's cost of return shipping back to Aisle8. A 25% restocking fee will be applied to all returns after 60 days. No merchandise can be returned after 90 days. All product returns must have prior notification from Aisle8. A Return Authorization number will be issued by Aisle8 and must be included with the returned product(s). The Return Authorization number must be visible on the outside of the box (handwritten or typed label). All products must be returned in their original packaging in order to receive credit. In expedited situations, Aisle8 may ship advanced product replacements and/or issue a product credit prior to the product return. Failure of the partner to return the product will result in a charge for the product and/or a reversal of the product credit. Returns must be sent to the address below:
1900 Continental Blvd - Suite 350
Charlotte, NC 28273
All returns must include the pre-assigned Return Authorization (RA) Number.
Download RA address form
Exception to Return Policy
All SunBrite TVs should be inspected upon delivery. Failure to inspect your TV will mean you forfeit SnapAV’s standard return policy. Any damage must be noted on the FedEx delivery receipt; additionally, TVs damaged on original delivery must be returned within 48 hours of delivery (excluding weekends). You must also take pictures of any damage before returning the unit, as we will ask for these during the return process.
To protect our partners, Aisle8 strictly forbids any selling of its products on the Internet. This includes "Call for Best Price" or "Call to Order" tactics. Partners are forbidden to use Aisle8's part numbers or product images on any company websites without express consent from Aisle8. Aisle8 reserves the right to terminate all partner privileges if any partner is found in violation of these policies.
Aisle8 may offer lower prices on various items on a promotional or permanent basis. Unless otherwise noted, we do not offer price protection on past orders if these changes occur.
Unilateral Pricing Policy (UPP)
Aisle8 has established and maintains a unilateral pricing policy for selected products. This policy has been established for the following reasons: 1) to protect reseller margins so that pre and post-sale services and infrastructure can be provided; 2) support brand image by, among other things, avoiding its use as a loss leader; and 3) to ensure appropriate price levels to facilitate technology development and new product introductions. This policy establishes a minimum pricing level on selected products and outlines the penalties for violations, the scope of the policy and the specifics of the product distribution system. View the complete policy here.
Copyrights and Trademarks
All content on this website, including but not limited to text, graphics or code is copyrighted as a collective work under United States and other copyright laws, and is the property of Aisle8. The collective work includes works that are licensed to Aisle8. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Aisle8 or purchasing an Aisle8 product. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of material from the site solely for your own non-commercial use, or to place an order with Aisle8. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Aisle8. All users further agree not to change or delete any proprietary notices from materials downloaded from this site. All trademarks, service marks and trade IDs of Aisle8 used in the site are trademarks or registered trademarks of Aisle8.
Privacy, Use of Site and Disclaimers
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Aisle8 or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive or illegal, or otherwise objectionable which may which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this site or use this site to solicit others to join or become members of any other commercial online service or other organization.
Limitation of Liability
Aisle8 shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Aisle8 has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Aisle8 without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Aisle8 may deliver notice to you by means of email, a general notice on the site, or by other reliable methods to the address you have provided to Aisle8.
Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Aisle8 products) shall be in the state or federal courts located in Mecklenburg County, North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Aisle8 products) must be commenced within one (1) year after the claim or cause of action arises. Aisle8’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Aisle8 may assign its rights and duties under this Agreement to any party at any time without notice to you.
Aisle8 does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Aisle8 is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Aisle8 reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Aisle8 in its sole discretion.
You agree to indemnify, defend, and hold harmless Aisle8, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.
In an attempt to provide increased value to our visitors, Aisle8 may link to sites operated by third parties. However, even if the third party is affiliated with Aisle8, Aisle8 has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Aisle8. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Aisle8 seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).