All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
Ordering and Shipping
Orders for all products can be done via Aisle8’s website, over the phone, or by purchase order fax. Aisle8 uses FedEx Ground for all shipments up to 450 lbs. and FedEx Freight for shipments above 450 lbs. Some products must ship via FedEx Freight, regardless of weight – call your rep for more information. Orders of more than $1000 qualify for free shipping (48 contiguous states only). These orders may be shipped via FedEx Ground or FedEx Freight at Aisle8’s discretion. All furniture qualifies for free shipping, unless otherwise indicated (48 contiguous states only). Free shipping on orders of more than $1000 does not include express shipping services such as Overnight or 2nd Day. Merchandise that is being picked up directly from the local warehouse can be picked up according to the following schedules - Charlotte: Mon-Fri 7:30am - 8:00pm. Fresno: Mon-Fri 7:30am - 5:00pm. Dallas: Mon-Fri 8:00am - 5:00pm. Warehouse pick ups must be paid for in full before any product will be released. Any merchandise returned to the warehouse must be accompanied by a Return Authorization number from an Aisle8 Sales Representative.
Order Cutoff Times
Charlotte, NC Warehouse
For same-day shipping, orders must be placed by 7:00pm Eastern Time for FedEx Ground, 6:45pm ET for Express, and 4pm ET for Freight. Important note: While we ship all in-stock items whose orders are placed by our 7pm ET cut-off time, for one-day FedEx Ground delivery to Virginia (VA), West Virginia (WV), and Georgia (GA), all orders must be placed by 4:30pm ET. Customer pick up is 6am - 8pm ET.
Dallas, TX Warehouse
For same-day shipping, orders must be placed by 6:00pm Central Time for FedEx Ground, 5:45pm CT for Express, and 4pm CT for Freight. Customer pick up is 8am – 5pm CT.
Fresno, CA Warehouse
For same-day shipping, orders must be placed by 5:00pm Pacific Time, 4:45pm PT for Express, and 4pm CT for Freight. Customer pick up is 7:30am – 5pm PT.
Plainview, NY Warehouse (Pick up only)
Orders placed by 4:00pm Eastern Time will be available for pick up the same day. Customer pick up is 7am – 5pm ET.
FedEx Ground Transit Times
Though SnapAV can guarantee when an order will ship out based on the order cutoff times, the arrival date is dependent upon FedEx Ground transit times. Please review the FedEx Ground® Service Map on the FedEx website for more details.
The origin zip codes are:
- Charlotte, NC - 28273
- Dallas, TX - 75007
- Fresno, CA - 93725
||7 pm EST
||6 pm CST
||5 pm PST
||6:45 pm EST
||5:45 pm CST
||4:45 pm PST
||4 pm EST
||4 pm CST
||4 pm PST
|Sales and Customer Service
||M-F 8 am – 8 pm EST
|M-F 7 am – 7 pm CST
|M-F 5 am – 5 pm PST
|M-F 7 am – 5 pm EST
||M-F 8 am - 8 pm EST
| (see Charlotte Hours)
||(see Charlotte Hours)
||(see Charlotte Hours)
||M-F 6 am – 8 pm EST
||M-F 7:30 am – 7 pm CST
||M-F 7:30 am – 5 pm PST
||M-F 7 am – 5 pm EST
|Counter Sales |
(Ordering at the Warehouse)
|M-F 8 am – 6 pm EST
||M-F 7 am – 4 pm EST
*Orders must be placed prior to warehouse pick-up
Partner Registration, Payment Terms and Conditions
A company interested in becoming a registered partner for Aisle8 must complete the simple application and verification process either through our website or phone screen with an Aisle8 Account Representative. Credit terms can be discussed with an Account Representative at the time of registration and are based on either established credit reports or spending levels with Aisle8. All terms are net 30 days unless otherwise stated. Accounts more than 10 days past due will be placed on hold. Aisle8 reserves the right to send any account more than 30 days past due to a credit collections agency for payment or seek repayment though the litigation process. These accounts will be reported to the credit bureau and may be subject to additional legal and attorney fees. Aisle8 reserves the right to cancel any account that is placed on hold twice in one calendar year. Aisle8 does not allow for C.O.D accounts, but does accept all major credit cards and checks. A fee of $35.00 will be charged for any insufficient funds checks returned and the account will be placed on hold. Failure to rectify an insufficient funds check within 15 days of notice is subject up to three times the amount of the check (with a minimum damage charge of $100.00 and a maximum of $500.00). Aisle8 will assess a 2% late fee per month on all late payments.
All Aisle8 products (excluding clearance and discontinued products) can be returned within 60 days of purchase. Aisle8 will reimburse the purchase price plus shipping charges to return any product that does not meet our 100% Satisfaction Guarantee. Aisle8 will not reimburse shipping costs on products returned due to order error or surplus. "Non Defective" merchandise can be returned after 60 days at the dealer's cost of return shipping back to Aisle8. A 25% re-stocking fee will be applied to all returns after 30 days for dealers who are not enrolled in the Partner Rewards program. A 25% re-stocking fee will be applied to all returns after 60 days for dealers who are enrolled in the Partner Rewards program. No merchandise returns after 90 days. All product returns must have prior notification from Aisle8. A Return Authorization number will be issued by Aisle8 and must be included with the returned product(s). The Return Authorization number must be visible on the outside of the box (handwritten or typed label). All products must be returned in their original packaging in order to receive credit. In expedited situations, Aisle8 may ship advanced product replacements and/or issue a product credit prior to the product return. Failure of the partner to return the product will result in a charge for the product and/or a reversal of the product credit. Returns must be sent to the address below:
1900 Continental Blvd - Suite 350
Charlotte, NC 28273
All returns must include the pre-assigned Return Authorization (RA) Number.
Download RA address form
Exception to Return Policy
All SunBrite TVs should be inspected upon delivery. Failure to inspect your TV will mean you forfeit SnapAV’s standard return policy. Any damage must be noted on the FedEx delivery receipt; additionally, TVs damaged on original delivery must be returned within 48 hours of delivery (excluding weekends). You must also take pictures of any damage before returning the unit, as we will ask for these during the return process.
To protect our partners, Aisle8 strictly forbids any selling of its products on the Internet. This includes "Call for Best Price" or "Call to Order" tactics. Partners are forbidden to use Aisle8's part numbers or product images on any company websites without express consent from Aisle8. Aisle8 reserves the right to terminate all partner privileges if any partner is found in violation of these policies.
Aisle8 may offer lower prices on various items on a promotional or permanent basis. Unless otherwise noted, we do not offer price protection on past orders if these changes occur.
Unilateral Pricing Policy (UPP)
Aisle8 has established and maintains a unilateral pricing policy for selected products. This policy has been established for the following reasons: 1) to protect reseller margins so that pre and post-sale services and infrastructure can be provided; 2) support brand image by, among other things, avoiding its use as a loss leader; and 3) to ensure appropriate price levels to facilitate technology development and new product introductions. This policy establishes a minimum pricing level on selected products and outlines the penalties for violations, the scope of the policy and the specifics of the product distribution system. View the complete policy here.
Copyrights and Trademarks
All content on this website, including but not limited to text, graphics or code is copyrighted as a collective work under United States and other copyright laws, and is the property of Aisle8. The collective work includes works that are licensed to Aisle8. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Aisle8 or purchasing an Aisle8 product. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of material from the site solely for your own non-commercial use, or to place an order with Aisle8. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Aisle8. All users further agree not to change or delete any proprietary notices from materials downloaded from this site. All trademarks, service marks and trade IDs of Aisle8 used in the site are trademarks or registered trademarks of Aisle8.
Privacy, Use of Site and Disclaimers
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Aisle8 or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive or illegal, or otherwise objectionable which may which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this site or use this site to solicit others to join or become members of any other commercial online service or other organization.
(Effective May 25, 2018)
II. About This Policy - This Policy provides essential details relating to your personal data relationship with Aisle8. The Policy applies to your use of the Aisle8 website and the websites and microsites of all of our affiliated brands including the SunBriteTV website, Aisle8 website, Episode website, WattBox website and OvrC website (collectively referred to as the “Sites”), as well as the End User’s use of any Aisle8 products including, but not limited to, our Araknis, Autonomic, Episode, Luma, Visualint, WattBox, OvrC, and SunBrite branded products and all associated services and applications that connect to such devices (collectively referred to as the “Devices”).
From time to time, we may develop new products or services. If the new products or services in any way change the way we collect or process your personal data, we will update this Policy accordingly. Unless otherwise stated, all new products or services are subject to this Policy.
By using Aisle8 Devices or visiting our Sites, you are accepting Aisle8’s collection of your personal information described in this Policy. You can always opt-out of allowing Aisle8 access to your personal data at any time by contacting Aisle8. Please be advised that opting out of sharing your personal information with us may affect the performance of your Device. If you feel uncomfortable with the way in which Aisle8 collects your personal information, you may refrain from using our Devices or accessing our Sites.
III. How We Collect Personal Data? - If you are an End User, you most likely purchased your Aisle8 device from a Dealer. When the Dealer installed the Aisle8 Device, they may have shared some personally identifiable information with us such as your name, email address, or IP address. In addition to receiving your personally identifiable information from Dealers and third-party providers, when you visit a Aisle8 Site, we may collect information during your visits to Sites through automatic data collection tools such as cookies, web beacons, embedded web links and other commonly used information-gathering tools. We may also collect any information that you directly provide us or we may also collect information from your use of our Devices.
IV. What Personal Data We Collect From You? - In order to enable the functionality of your Aisle8 Device, the Dealer who installed the Device may collect information about you and your Device and share that information with us. This information may include the model and serial numbers of the Devices, the names of the rooms where you have connected Devices, your zip code and time zone, and other information about the Devices, your configuration and information about any device that may be connected to your network. We may also collect your name, email address, street address, or IP address.
If you are a Dealer purchasing Aisle8 products from us, we may collect your personal information such as name, date of birth, credit card or other financial information, mobile phone number and details of your transaction with Aisle8.
If you are visiting any Aisle8 Sites, we may collect information about your use of the Sites through the use of “cookies.” Cookies are a commonly used mechanism that allows us to compile information about your use of the Sites and to recognize you when you visit the Site again.
V. Why Do We Collect Your Personal Data? - Aisle8 solely utilizes your personal data to enable the functionality of your Device, to improve its performance, and to enhance your experience with our Sites. We may utilize your personal data to: (i) register your device, (ii) enable customer service or technical support personnel to remotely troubleshoot your Device, (iii) to process orders, payments and warranty claims, or (iv) to share with independent Dealers to enable or improve the performance of your Device.
VI. Transfer Of Your Personal Data - Aisle8 does not sell your personal information to any third party. Your personal information may be shared with our agents, subsidiaries and affiliates. Aisle8 may transfer its database associated with a transaction whereby a third party acquires substantially all of the stock or assets of Aisle8. Aisle8 may also share your personal data with law enforcement if required by law. In addition, Aisle8 may share information gathered from your use of our Sites with third party marketing analytics companies. This information is solely used to enhance the performance of our Sites and to improve your user experience with our Sites.
VII. Information For European Union Citizens - The European Union enacted an important piece of legislation called the General Data Protection Regulation or “GDPR.” The GDPR gives rights to citizens of the European Union in relation to their personal information. These rights include, and are not limited to, the following:
- Right to Access- The right to access the personal data we process about you;
- Right to Erasure- The right to request that we delete all of your personal data;
- Right to Rectification- The right to request that we amend or update your personal data where inaccurate;
- Right to Object- The right to object to us processing your personal data
Aisle8 understands our responsibility to protect the individual’s privacy interests under the GDPR as well as enabling European Union End Users to exercise the aforementioned rights. Aisle8 has limited access to European Union citizens personally identifiable information. This information is provided to us solely to enable the functionality of your Device. We do not use any personal data in any way that causes harm. Given’s Aisle8’s use of personally identifiable information is to enable the functionality of Devices, Aisle8’s use of such personally identifiable information is for a legitimate business purpose. This Policy is under constant review and if circumstances change we will update this Policy accordingly in light of GDPR.
VIII. Children - We understand the importance of taking extra precautions to protect the privacy and safety of children using Devices or visiting our Sites. In accordance with the Children’s Privacy Protection Act, we do not collect or maintain information from those we actually know are under the age of 13.
X. How To Contact Us - We encourage you to contact us regarding any privacy concerns. You may contact us at:
1800 Continental Blvd
Charlotte, NC 28273
Attn: Customer Service
Limitation of Liability
Aisle8 shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Aisle8 has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Aisle8 without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Aisle8 may deliver notice to you by means of email, a general notice on the site, or by other reliable methods to the address you have provided to Aisle8.
Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Aisle8 products) shall be in the state or federal courts located in Mecklenburg County, North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Aisle8 products) must be commenced within one (1) year after the claim or cause of action arises. Aisle8’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Aisle8 may assign its rights and duties under this Agreement to any party at any time without notice to you.
Aisle8 does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Aisle8 is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Aisle8 reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Aisle8 in its sole discretion.
You agree to indemnify, defend, and hold harmless Aisle8, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.
In an attempt to provide increased value to our visitors, Aisle8 may link to sites operated by third parties. However, even if the third party is affiliated with Aisle8, Aisle8 has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Aisle8. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Aisle8 seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).